Frequently Asked Questions
Everything you need to know about your Mod + Jo favorites.
What is the shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Please allow 1-2 business days for our team to hand-pack your order before it ships.
How should I care for my jewelry?
To maintain the luster of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewelry in its original pouch when not in use.
What is your return policy?
We offer returns for store credit or exchange within 14 days of delivery. Items must be in their original, unworn condition with all packaging included.
Are your pieces hypoallergenic?
Yes, our jewelry is crafted with high-quality materials and is nickel-free and lead-free, making it safe for most sensitive skin types.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations soon.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking link to monitor your delivery progress in real-time.